FAQ
Order
How do I place an order?
Simply select your desired items and sizes, then proceed to checkout. Follow the prompts to complete your purchase, and you will receive an order confirmation email with your order details.
Can I make changes to my order after placing it?
We strive to process orders quickly. If you need to make any changes, please contact our Customer Care team immediately at so.dbm@sanaosmani.com. We’ll do our best to accommodate your request.
What is the quality of your products?
Our commitment to quality is uncompromising. Every piece is crafted from the finest materials and undergoes rigorous quality checks to meet our high standards. We work with skilled artisans and trusted suppliers to bring you timeless luxury that endures.
PAYMENT & INSTALLMENTS
What payment methods do you accept?
We currently accept Visa, Mastercard, Apple Pay, Tabby. We are working to enhance the range of payments methods that we offer in order to suit your local needs.
Do you offer payment plans or installments?
Yes, we offer convenient installment options for eligible purchases in the UAE. At checkout, choose to pay in installments through Tabby, allowing you to divide your payment over multiple months at no extra cost.
Are my payment details secure?
Absolutely. Our website partners with Stripe, one of the major payment gateway, ensuring a secure and encrypted shopping experience.
DELIVERY
Where do you ship?
We offer shipping within the UAE, GCC, and internationally.
How much does shipping cost?
We offer complimentary shipping on all orders.
How long does delivery take?
- UAE: Next-day (business) delivery across all Emirates.
- GCC: 2-3 business day
- International delivery with 7-10 business days
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number by email, allowing you to monitor your delivery in real time. You can track your parcel via our DHL website Partner.
RETURNS & REFUNDS
What is your return policy?
We want you to be fully satisfied with your purchase.
To be eligible for a return, your item(s) must be unused, and free from dirt, dust, stains, hair, any fragrances or other foreign odors.
Returned Item(s) can be returned within 15 days of receipt. Items returned outside this period will not be accepted.
Returns are free within the UAE,. For the rest of GCC and international taxes and shipping cost will be deducted.
You may also return items in person to our boutique in the Dubai Mall, UAE.
Please visit our Return Policy for all the details
Are there any customs and duties for international orders?
Prices displayed on our website do not include taxes and duties.
Taxes and duties will be added when laws apply
When will I receive my refund?
Please allow up to 14 business days for your refund to be processed as it will depend on card circuit.
CUSTOMER CARE
Who can I contact if I have questions about my order?
Our Customer Care team is here to help you with any questions regarding your order. Reach us at so.dbm@sanaosmani.com or on WhatsApp: +971 52 189 8337 for assistance.
Do you offer personal shopping or styling services?
Yes, we provide personalized styling services to help you select the perfect pieces. Book an appointment with our Personal Shoppers in the Dubai Mall for an exclusive one-on-one shopping experience: BOOK AN APPOINTMENT or contact us on WhatsApp +971 52 189 8337 for enjoying shopping from the comfort of your home.
How do I care for my luxury items?
Every piece has specific care instructions. Please follow the Care Instruction on the product. If you require any assistance please contact us on WhatsApp +971 52 189 8337 or email at so.dbm@sanaosmani.com
