TO BE ELIGIBLE FOR A RETURN, YOUR ITEM(S) MUST BE UNUSED, AND FREE FROM DIRT, DUST, STAINS, HAIR, ANY FRAGRANCES OR OTHER FOREIGN ODORS.
RETURNED ITEM(S) MUST BE FOLDED NEEATLY AND RETURNED INSIDE THE BAG IT CAME IN, AND SENT WITHIN 7 DAYS FROM THE DELIVERY DATE.
WE DO NOT ACCEPT RETURNS OR EXCHANGES ON JEWELRY, ACCESSORIES, SWIMWEAR & LINGERIE FOR SANITARY REASONS.
SHIPPING IS FREE FOR RETURNED OR EXCHANGED ITEM(S) WITHIN THE UAE ON FULL PRICED ITEMS ABOVE 500 AED, AND 40 AED PER ITEM FOR ITEM(S) ON SALE OR BELOW 500 AED.
RETURN SHIPPING FOR INTERNATIONEL ORDERS WILL BE ON THE CUSTOMERS EXPENSE.
DEFECTIVE ITEM(S) WILL BE EXCHANGED WHEN CUSTOMER NOTIFIES US AND ITEM(S) RETURNED WITHIN 7 DAYS FROM DELIVERY DATE.
RETURNS OUTSIDE THE ABOVE-MENTIONED TIME FRAME ARE SUBJECT TO APPROVAL FROM THE SELLER, REGARDLESS OF ITEM(S) CONDITION.
CUSTOM MADE AND PERSONALISED ITEM(S) CANNOT BE RETURNED OR EXCHANGED.
IN THE UNLIKELY CIRCUMSTANCE THAT A PRODUCT YOU HAVE PURCHASED IS NOT AVAILABLE OR OUT OF STOCK, A REFUND OR SHOP CREDIT TO THE SAME VALUE WILL BE OFFERED TO YOU.
REFUNDS WILL BE PROCESSED:
CARD AND VISA CHECKOUT PAYMENTS CAN EITHER HAVE THE FUNDS RETURNED TO THE ORIGINAL CARD USED TO MAKE THE PAYMENT WITHIN 3-14 WORKING DAYS AFTER OUR CUSTOMER CARE TEAM CONFIRMS THE RETURN. OR ALTERNATIVELY, WE CAN GIVE YOU STORE CREDIT TO PLACE A NEW ORDER
CASH-ON-DELIVERY PAYMENTS CAN HAVE STORE CREDIT FOR THE SAME VALUE OF THE RETURNED ITEM(S) TO USE ON YOUR NEXT ORDER.
REFUNDS WILL BE PROCESSED THROUGH STORE CREDIT WITH “BY SO FASHION LLC” AND ONLY ONCE ITEM(S) ARE RECEIVED BY THE DESIGNER AND THE CLAIM IS CONFIRMED.
NOTE: STORE CREDIT IS VALID FOR 30 DAYS FROM THE DATE OF ISSUE.
11. ANY SCENARIO THAT ARISES AND DOESN’T FALL WITHIN THE ABOVE-MENTIONED CASES, WE WILL MAKE SURE TO FIND A SOLUTION THAT IS ADEQUATE AND FAIR.
12. TO CLAIM A RETURN, KINDLY CARRY OUT THE FOLLOWING STEPS:
STEP 1 – SEND US AN EMAIL
SEND AN EMAIL TO INFO@SANAOSMANI.COM WITH YOUR ORDER NUMBER AND THE DETAILS OF THE ITEM(S) YOU WOULD LIKE TO RETURN.
STEP 2 – WE WILL REVIEW YOUR REQUEST
WE WILL REVIEW YOUR REQUEST AND SEND YOU AN APPROVAL EMAIL. IF THERE IS ANY VALID REASON WHY WE ARE UNABLE TO TAKE YOUR RETURN, WE WILL LET YOU KNOW.
STEP 3 – SHIP YOUR ITEM(S)
IF THE RETURN IS APPROVED, YOU WILL GET A CONFIRMATION EMAIL WITH SHIPPING GUIDELINES ON HOW TO SECURELY SEND YOUR ITEM(S) BACK TO US.
**NOTE IT IS ADVISABLE THAT SHIPPING TO OUR STORE IN DUBAI SHOULD BE DONE VIA TRACKABLE COURIER SERVICES, SUCH AS DHL, FEDEX, UPS OR ARAMEX. USING YOUR LOCAL POSTAL SERVICE MAY RESULT IN SEVER DELAYS AND THE SHIPMENT BEING RETURNED TO SENDER**
STEP 4 – GET YOUR REFUND
ONCE YOUR RETURN IS RECEIVED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM.
ONCE INSPECTED, YOU WILL THEN RECEIVE ANOTHER EMAIL ONCE THE REFUND IS PROCESSED.
A REFUND WILL AUTOMATICALLY BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT. PLEASE ALLOW UP TO 10 BUSINESS DAYS TO BE REFLECTED IN YOUR STATEMENT/ACCOUNT.
WHAT HAPPENS IF RETURNED ITEM(S) ARE INSPECTED AND ARE USED OR DAMAGED?
WE ARE UNABLE TO ACCEPT THE RETURN OF USED OR DAMAGED ITEMS.
IN THE RARE CASE THAT THIS HAPPENS, A MEMBER OF OUR TEAM WILL REACH OUT TO YOU.
Exchange Policy
OUR POLICY LASTS 7 DAYS FROM THE DATE OF DELIVERY FOR UAE ORDERS, 3 DAYS FOR SALE ITEMS.
OUR POLICY LASTS 14 DAYS FROM THE DAYE OF DELIVERY FOR INTERNATIONAL ORDERS, 7 DAYS FOR SALE ITEMS.
ITEM(S) MUST BE UNUSED, AND FREE FROM DIRT, DUST, STAINS, HAIR, ANY FRAGRANCES OR OTHER FOREIGN ODORS, AND ORIGINAL RECEIPT MUST BE PRESENTED AT THE TIME OF EXCHANGE.
JEWELRY, ACCESSORIES, LINGERIE AND SWIMWEAR ARE NOT SUBJECT TO EXCHANGE FOR SANITARY REASONS
WE ACCEPT EXCHANGES WITH ONLY THE SAME PRODUCT(S) PURCHASED. SO, IF YOU WOULD LIKE TO EXCHANGE WITH ANY OTHER PRODUCT(S) THEN THIS WILL TREATED AS A RETURN AND YOU MUST PLACE A NEW ORDER FOR THE ITEM(S) YOU WOULD LIKE INSTEAD.
NOTE: STORE CREDIT IS VALID FOR 30 DAYS FROM THE DATE OF ISSUE.
SHOPPERS CAN CANCEL THEIR ORDERS WITHIN 1 HOUR OF PURCHASE AND REFUNDS WILL BE MADE TO THE ORIGINAL MODE OF PAYMENT WITHIN 1-14 WORKING DAYS, NOTE THE AMOUNT REFUNDED WILL BE NET OF BANK PROCESSING CHARGES.
CANCELATION AFTER 1 HOUR OF PLACING AN ORDER AND BEFORE ORDER PROCESSING, IS SUBJECT TO REVIEW, UPON EMAILING INFO@SANAOSMANI.COM AND RECEIVING A CONFIRMATION EMAIL, “BY SO FASHION LLC” TAKES LIBERTY ASSESING POST-PROCESSING TIME CANCELLATION AND WILL INFORM CUSTOMERS REGARDING THEIR REQUEST.
CANCELLATIONS FOR BESPOKE ORDERS ARE NOT POSSIBLE DURING THE PROCESSING TIME AND ANY CANCELLATION WILL INCUR THE FULL COST.
APPROVED REFUNDS WILL BE PROCESSED AS STORE CREDIT AND/OR ONLINE VOUCHER TO BE USED ON NEXT PURCHASE.