Please contact our customer service department. They are happy to help you with any query.

UAE: 052 189 8337

Rest Of The World: +971 52 189 8337

Email: info@sanaosmani.com

We are Open from 9AM to 6PM (Monday-Saturday).

Our customer care department will be closed on Sundays.

We try to answer all requests as soon as possible. But please allow up to 48 hours for us to get back to you.

This time may vary depending on weekends, public holidays and the load of queries received.

We accept all major credit cards; including: Visa, Mastercard, American Express, Apple Pay, Samsung Pay and even partnered with Cashew to facilitate installment payments.

Please read more on this on our Returns Policy page.

Refunds are issued for items with manufacturing defects only.

We are happy to return or exchange your item should there be a fit issue or you were not happy with your purchase.

Please read more on this on our Returns & Exchanges policy page.

Yes, we ship Internationally through our partner DHL.

International shipments are usually delivered within 5 business Days.

Kindly note that the Customs and Duty Charges may apply at the country of arrival and are not included in the payment you have made upon the purchase of your items.

DOMESTIC ORDERS (WITHIN UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details.

INTERNATIONAL ORDERS (OUTSIDE UAE): Once your parcel has been dispatched, an email will be sent to you by us that will provide you with the shipping details along with tracking number.

If you have not received your shipping email within 48 hours of your order placement, you may have experienced a technical difficulty.

Sometimes these emails can appear in your junk email inbox however if this is not the case please contact our customer care team with your order number and name to retrieve your tracking number.

You can cancel your order within 1 Hour of purchase and refunds will be made to the original mode of payment within 1-14 Working days. Note the amount refunded will be net of bank processing charges.

You are more than welcome to return your order, however, for more information on this please refer to our Returns & Exchanges policy page.

No, all you need is an email address. However, we recommend that you create an account, which will make your check-out process easier when you visit us again in the future.

Yes. Simply provide your measurements in the comment box when placing the order.

Please note that any custom sizing renders the sale final and the item can no longer be returned or exchanged.

Yes of course, if you are buying a beautiful designer kaftan as a gift, we also offer an extra special service of free gift wrapping. Simply write gift wrapping please in the special instructions at checkout.

If you would like us to send the gift straight to your loved one then we will also be happy to hand write the gift tag for you, just write your message in the special instructions box at checkout and we’ll take care of the rest.

Absolutely. We keep your personal data private and confidential and will only be used where legally required.